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Return and Refund Policy

Please read our policy carefully before making a purchase.

Thank you for shopping with Wild Bluebells. Because skincare products are personal care items, we must maintain strict hygiene and safety standards for returns and replacements.

Change of mind returns

Please choose your skincare products carefully. We do not accept returns, offer refunds, or allow exchanges for a "change of mind" once an order has been processed or delivered.

This includes instances where:

  • You changed your mind about a product.
  • You accidentally ordered the wrong item.
  • You decided you no longer want or need the product.
  • The product does not suit your personal skin type or preferences.

We highly recommend reviewing product descriptions, ingredient lists, and directions for use on our website prior to purchasing.

Damaged or leaking products

We take great care in packaging your items securely, but we understand that accidents can happen during transit. We will gladly provide a replacement for products that arrive damaged or leaking.

To qualify for a replacement, please follow these steps:

  1. Contact us immediately: Report the damage to our customer care team at info@wildbluebells.com.au within 48 hours of your package being delivered.
  2. Provide proof: You must include your order number and clear photographs or videos showing the transit damage or leak, as well as the outer packaging.
  3. Review: Once our team reviews the evidence, we will arrange for a replacement of the exact item to be shipped out to you at no additional cost.

Note: If the specific product is out of stock, we will issue a store credit or a refund for that specific item.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?

If you have received a damaged item or have any questions about your order, please reach out to us at info@wildbluebells.com.au or visit our Contact page. Our team is here to help!