Terms of Service

Last updated: May 2026

Welcome to Wild Bluebells.

These Terms of Service ("Terms") govern your use of our website and the purchase of products from Wild Bluebells ("we", "us", or "our").

If you do not agree, please do not use our website or services.

General information

Wild Bluebells is an Australian wellness and skincare brand offering botanical face oils, body oils, and related products designed for gentle self-care and wellbeing.

We reserve the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon publication on this website.

Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.
• The information you provide is accurate and complete.
• You will use this website only for lawful purposes.

Products & information

We aim to ensure all product descriptions, ingredient lists, pricing, and images are accurate and up to date.

Due to the use of natural botanical ingredients, product colour, aroma, and texture may vary slightly between batches. This is a natural characteristic of plant-based formulations and does not affect product quality or performance.

Our products are intended for cosmetic and wellbeing purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Individual results may vary depending on skin type, lifestyle, consistency of use, and other individual factors.

We recommend patch testing before use, especially for sensitive skin.

To preserve freshness and product integrity, store products in a cool, dry place away from direct sunlight.

Orders

When you place an order through our website, you are making an offer to purchase our products.

We reserve the right to accept or refuse any order at our discretion, including in cases where:

• Products are unavailable
• Payment cannot be processed
• Pricing or product information contains an error
• Fraudulent or suspicious activity is detected

Once your order has been accepted and payment confirmed, you will receive an order confirmation email.

Pricing & payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time without notice.

Payments are securely processed through trusted third-party payment providers. We do not store your credit card details.

Shipping & delivery

We aim to dispatch orders within the timeframe stated on our website. Delivery times are estimates only and may vary depending on location and shipping provider delays.

Wild Bluebells is not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural events, postal disruptions, supply shortages, or carrier delays.

Customers are responsible for ensuring shipping details are accurate at the time of purchase.

Returns & refunds

Please choose carefully, as we do not offer refunds for change of mind.

Under Australian Consumer Law, you may be entitled to a replacement, refund, or repair if a product:

• Is faulty
• Is significantly different from its description
• Is not of acceptable quality

If you believe there is an issue with your order, please contact us within 7 days of receiving your item at info@wildbluebells.com.au.

To help us assess the issue, we may request photos and order details.

For hygiene and safety reasons, opened or used skincare products cannot usually be returned unless deemed faulty under Australian Consumer Law.

Allergies & skin sensitivities

Our products contain botanical ingredients and essential oils that may not suit every individual.

Customers are responsible for reviewing ingredient lists before purchase and discontinuing use if irritation occurs.

Wild Bluebells is not responsible for allergic reactions, sensitivities, or misuse of products.

Products must be used only as directed. Wild Bluebells is not responsible for misuse, improper storage, or use contrary to product instructions.

Intellectual property

All content on this website, including text, branding, logos, images, graphics, and product names, is the property of Wild Bluebells and may not be copied, reproduced, or used without written permission.

Website use

You agree not to:

• Use this website for unlawful purposes
• Attempt to interfere with website security or functionality
• Reproduce or exploit website content without permission
• Upload harmful software or malicious code

We reserve the right to restrict or terminate access to users who breach these Terms.

We do not guarantee that all information on this website is always complete, current, or error-free. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Limitation of liability

To the maximum extent permitted by law, Wild Bluebells is not liable for any indirect, incidental, or consequential damages arising from:

• Use of our website
• Use or misuse of our products
• Delays in shipping or delivery
• Website interruptions or errors

Nothing in these Terms excludes your rights under Australian Consumer Law.

Privacy

Your privacy is important to us.

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

Governing law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes relating to these Terms or use of this website will be subject to the jurisdiction of the courts of New South Wales.

Contact us

For any questions regarding these Terms, please contact:

Wild Bluebells ABN 80 554 600 532
Sydney, Australia
Email: info@wildbluebells.com.au

You can also send us a message through our Contact page.