Shipping Policy
We currently ship exclusively within Australia.
Thank you for supporting Wild Bluebells! We are dedicated to delivering your favourite skincare essentials to your doorstep safely and swiftly.
Processing times
All orders are processed within 3 business days (excluding weekends and public holidays) after you receive your order confirmation email.
You will receive a notification with tracking information as soon as your order has been dispatched.
Note: During peak periods, such as major sales, Christmas or product launches, processing may take an additional 1-2 business days.
Shipping rates and estimates
We ship nationwide with Australia Post. Shipping costs are calculated at checkout, where you can choose from the options below. Delivery times are counted from dispatch and are Australia Post's guideline, not a guarantee.
Standard shipping
Estimated delivery: 3-7 business days
Cost: $12 AUD
Express shipping
Estimated delivery: 1-3 business days
Cost: $18 AUD
Free shipping: Enjoy free standard shipping across Australia on orders of $120 AUD or more, before discounts.
Please note: Delivery to regional areas, Western Australia and the Northern Territory may take a few additional business days.
Tracking your order
When your order has shipped, you will receive an email from us that includes a tracking number. Please allow up to 24 hours for the tracking information to update on the carrier's website.
If you have not received your order within 10 business days of your shipping confirmation email, please contact us at info@wildbluebells.com.au with your name and order number, and we will look into it for you.
Caring for your delivery
Because our products are formulated with high-quality active ingredients and botanical extracts, please keep the following in mind:
Beat the Aussie heat: During hot summer months, balms, creams and oil-based serums can soften or separate if left in hot delivery trucks or metal mailboxes for too long. We recommend monitoring your tracking link and collecting your parcel promptly.
Damages, leaks and incorrect addresses
We take great care in packing your delicate glass and plastic bottles, but accidents can happen in transit.
Damaged or leaking items: If your order arrives damaged, please contact us within 48 hours of delivery at info@wildbluebells.com.au. Please include your order number and clear photos of the damaged product and packaging so we can arrange a replacement for you.
Address accuracy: Please double-check your delivery address at checkout.
Questions?
If you have any questions about your delivery, please do not hesitate to reach out to our team at info@wildbluebells.com.au or visit our Contact page.